Terms of Service

Use of Website

Welcome to Set the Tone. The use of this website is subject to the following terms. And by continuing to browse and use it, you are agreeing to comply with and be bound by the terms and conditions that follow, which together with our Privacy Policy and Cookie Policy, govern Set the Tone’s relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not use our website.

Website Content

The content of the pages of this website are for your general information and use only. It is subject to change without notice.

Information, ideas and opinions expressed should not be regarded as professional advice, and users are encouraged to consult same before taking any course of action.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors full permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Free Consultations and Promotions

Set the Tone offer free 15-minute consultations and other promotions from time-to-time. There is a strict limit of 1 per business, per calendar year, per offer.

Cancellation and Refund Policy

Set the Tone sessions are not transferrable to other individuals and brands. We require at least 48 hours’ notice to reschedule or cancel all appointments. If less than 48 hours’ notice is given, Set the Tone will regrettably have to retain 50% of the cost of the session, with the remaining 50% to be refunded. For no shows, 100% will be deducted. And no refund will be possible.

All training products are non-refundable. This does not affect your statutory rights.

For work quoted individually, outside of the products purchased via this website, Set the Tone and its founder Catherine Quinlan are fully eligible to compensated against its time, experience, expertise, advisory, consulting, training and services. Any amount earned in its scope of services is not refundable unless expressly declared. If there is a premature termination of the project, then a fair calculation will be made as per professional services rate along with any reimbursements and the portion of the unearned amount will be refunded to the client.

All refunds will be issued through the Original Mode of Payment or via Bank Transfer where it is not possible to refund via the original more of payment.